Answers to the most asked questions
On this page we are trying to answer your questions so you do not have to wait for our support team to answer.
If you can not find the answer here then please use our support/chat button on the bottom left (even if shows offline you can still leave a message) or email our support team; click here for support email.
Q: How long will my order take to arrive?
A: we try our best to get orders out as fast as possible, but we do quote our delivery times on the footer of the website and in Terms & Conditions. But here are our delivery times:
Delivery of orders can take up to a approximately:
US/Canada: 15 to 50 days
Europe/Asia/Australia: 25 to 60 days
Rest of the world: 30 to 90 days.
*We dispatch within 7 working days of order, we will notify you if any dispatch problems. We do NOT guarantee delivery times once the item has left us.
Whilst we do our hardest to dispatch as fast as possible, we do not guarantee any orders to make a specific time, as we can not control delivery companies. The times above are usually much much shorter
Q: The tracking is not showing anything, where is my order?
A: Once the item leaves us it can take up to 7 to 10 days to show on tracking, sometimes you get the parcel before it shows, we send the tracking as soon as it registers online.
Q: I have not had any email that my order is on its way?
A: We send the tracking email out a few days after the parcel leaves us. This may go to your spam folder so its worth checking there
Q: I have received part of my order but not all?
A: Depending on stock levels, we sometimes have to use our warehouse in another location, so sometimes we do split orders. All normally arrive close to each other
Q: Why does my Bracelet not open?
A: On some bracelets they are twist not magnetic. On first opening they are very tight so please see this video to explain:
Q: The item I received is broken or damaged what do I do?
A: This happens occasionally and we ask that you email our returns department please click here
Q: My Oils have not arrived, where are they?
A: We send oils separately from jewelry to avoid any damage. Also customs are more likely to stop oils, so it is easier to send separate. If you already have your jewelry and are waiting your oils, they are on the way, but please contact us if you are concerned
Q: How do I order more felt pads?
A: You can order more felt pads here: https://www.aromanoma.com/collections/essential-oil-pads
If you need any help please contact us using the Live Chat or call us at +1 302 273 9311